Using the Driver App when Internet Access is unavailable
Offline mode allows drivers to view consignments and partially access certain functions when there is no internet connection, e.g., in an area with low or no cell phone coverage, or poor WiFi signal.
This article provides a reference for the offline functionality currently available.
In this article:
Tip 💡For a full-screen, more app-like experience, follow the prompts to “Add to Home screen” when first logging in. This can also be enabled later via the browser settings menu.
Enabling Offline mode
Offline mode is not a system-wide setting; this must be enabled by each Driver App user. We recommend users do this the first time they access the app.
To enable Offline Mode:
- Log in to the Driver App using an Internet browser on the mobile device.
- On the Home page, tap the hamburger menu button ≡ to access user settings.
- Tap Enable offline mode.
- The next time Internet access is unavailable while using the app, offline functions will be accessible.
Supported Functions
Drivers have access to information and the ability to perform certain tasks, depending on the pages they viewed when they last had internet access.
While offline, a user can:
Access the full details of any task or other page loaded while online
Pages which were viewed while the device was online will load when in Offline mode.
A red warning bar at the top of the page indicates that the user is offline, but all of the page information is available. .png?width=350&height=777&name=hitrak-driver-test.hitrak.com_(Samsung%20Galaxy%20S20%20Ultra).png)
Add photos and signatures, and complete Delivery Extras and Hireage actions, on previously loaded tasks
For any tasks that were opened prior to the device being offline, the Confirm page for the task can still be accessed. Here, photos and POD signatures can be uploaded, and the user can confirm any Delivery Extras or Hireage tasks completed.
Files, Extras and Hireage information added while offline will be cached, so the user only needs to tap the Confirm button to complete the task when their device is back online.
Tip 💡Photos and other files can also be captured separately using the device’s Camera app, and uploaded when the device is back online.
Access limited information on previously unloaded task pages
If a user opens a consignment or bulk task which was not previously opened while the device was online, they can still view:
- Sender and Receiver Name
- Sender and Receiver References
- Freight Details
- Sender and Receiver Notes
Unsupported Functions
While offline, a user cannot:
Access Extras information, or data from other tabs, on previously unloaded task pages
While the consignment page Details tab provides some information for consignments not loaded while online, Extras information is not currently available. Any data from the Messages, Additional and Attachments tab is also unavailable.
View changes made to a run elsewhere
The run and task pages reflect the states of the run and its tasks when the page was last accessed online by the device. This means any tasks which were added, removed, reordered or completed, and any Events, Endorsements or files added by another user while the device was offline, cannot be viewed.
When back online, pages reload automatically and reflect any such changes made.
Add Delivery Events or Endorsements
The Note Type and Exception Type dropdowns are unavailable while in Offline mode, and Endorsement details cannot be saved. Any Events or Endorsements must be added when back online.
Complete a task
When next online, the user must navigate back to the Confirm page to complete the Collection, Check In or Delivery task. When an unavailable action is attempted, a warning message appears.
%20(2).png?width=350&height=777&name=hitrak-driver-test.hitrak.com_(Samsung%20Galaxy%20S20%20Ultra)%20(2).png)
We are working to add more capability to Offline Mode soon. Watch this space for upcoming changes!