Delivery jobs on a Driver Run are organised into jobs for each step of the movement, with Collection, Check in and Delivery tasks.
Typically, each consignment has two tasks on the Run, e.g. a Collection task for picking up freight from the Sender, and a Check-in task for checking it in to a freight hub.
The Driver App's bulk mode supports efficient completion of tasks where there are multiple consignment movements from the same Sender or to the same Receiver, by automtically grouping the consignments into one task.
This article provides a detailed guide for drivers and warehouse teams on completing tasks with the Driver App.
In this article:
Individual Tasks
Run task actions for individual consignments (those not grouped into a bulk task) can be accessed directly from the Task list, or from the Task details page.
Consignment freight labels and reference numbers can also be used to find a consignment and complete its next task.
This section details the steps for managing tasks with each of these methods.
In this section:
Completing a Task from the Task list
Completing a Task from the Task details page
From the Task list
Task action buttons on individual tasks are accessible in the task list in the Next tab.
- Tap the Collect/Deliver/Check In button to navigate directly to the task confirmation page.
- Here, you can view any Notes related to the consignment or its sending/receiving site, check the freight details are accurate, and perform additional actions. Items requiring attention may be highlighted in red.
In this example, a photo of the freight is added before it is loaded on the delivery truck.
- Select the file type, and tap Take Photo to capture a photo directly in the app, or Add Files to upload from the device gallery.
- When the relevant files are attached, tap OK to return to the confirmation page.
- Tap Confirm Collection/Check In/Delivery to complete the task. The completed date and time is recorded automatically.
Task details page
A Task may be opened to view its full details before proceeding to the confirmation page.
- Tap the task anywhere other than the address, freight details or action button, to open its full details.
- Tap the + button to add photos, Endorsements, Notes, or Exceptions. As shown above, photos can also be added from the confirmation page.
- Tap Collect/Deliver/Check in. Delivery tasks may include photo and/or signature requirements. An optional POD Notes field is available to record any notes on the delivery, on behalf of the driver or person accepting the freight.
- When the task is complete, tap the Confirm button.
Scanning and Manual entry
A consignment can be searched by scanning the freight label or entering its reference number manually from the task list page.
These functions can be used to find a consignment that is already on a Run (e.g., to save scrolling through a long list of consignments) or to allocate a new consignment to the Run.
- Tap the + button on the Run page. Select Scan to scan the square data matrix code on the freight label.
- Alternatively, tap Manual entry and type in the consignment reference, then tap Search.
- When a consignment is located, the app directs straight to the confirmation page for its next task. If required, its full details can be accessed via the View Consignment button.
- Complete the task, including any additional required actions. When complete, tap the Confirm button.
ℹ️ If a consignment includes multiple freight items, only one of the labels needs to be scanned to add or find the task. It is important to carefully check that all freight items are present.
Bulk Actions
Grouped consignments can be checked in, collected, and delivered in bulk. Notes, Exceptions and photos can be attached to grouped tasks individually or in bulk.
- Tap a run task on either of the Task list pages to view the grouped consignments.
- Select the consignments to be actioned in the task. Select all checkbox is available if all consignments are applicable.
- Tap the + button to add photos or events to all the selected tasks, without navigating from the bulk edit page. The number of items being actioned is indicated in the action button.
- When the task is ready to complete, tap the action button, and proceed to the confirmation page.