TMS Knowledge Base

Driver App

Driver App Quick Start Guide

Getting started with the basic functions of the Driver App

The Hitrak Driver app enables drivers and warehouse team members to collect, deliver and manage consignments, communicate with consignees, and start and complete the delivery runs created by Dispatch teams.

This article is intended to get users underway with the basic functions of the app. For more detailed user guide, see Using the Driver App.

Driver, vehicle and run creation is completed in the Admin app. For instructions on these functions, please refer to the Admin Portal Knowledge Base.

In this article:

Starting and Viewing a Run

Managing Run Tasks

Completing a Run

Starting and Viewing a Run

Dispatchers create and assign runs for the day, and may add more tasks while a run is in progress.

Driver app user logins are created in the Admin Portal. Each user will receive an email with login credentials and a link to the driver application. Drivers can view and start their runs from the Home page.

Log in to the app to view all assigned runs.
Tap Preview to view details of the run’s vehicle, start and end locations and tasks.
When ready to begin, tap Start Run.

Once a run has started, tasks can be viewed using the 3 tabs at the bottom of the page:

Next: The next 4 tasks, and the 2 most recently completed tasks.
All: A compact view of all tasks on the run.
Map: A map view with the option to view all tasks or only the remaining tasks.

Tasks are listed in the order they should be completed.

Managing Run Tasks

There are three types of task to complete on a Driver run.

Consignments moving to or from the same location are grouped, so that tasks can be checked in, collected, and delivered in bulk.

Collections

Collection tasks are used for consignments as they are being picked up:

From a sender.
From a hub, for a linehaul run to another hub.
From a hub, for delivery to the end receiver.

Collections are represented by a blue icon and blue action buttons:

To complete a Collection:

Tap the Collect button to open the consignment.

If required, add photos of the freight. Tap Photos->Take Photo to capture directly in the app, or upload a fle from the device camera app. Tap OK when finished.
When the freight has been checked and loaded on to the truck, tap Confirm Collection.

Check Ins

Consignments transiting a Freight hub before being delivered to their receiver require a Check In task to be completed. This applies to:

Consignments coming from another hub, e.g. on a linehaul run.
Consignments which have been redirected to a hub while on a delivery run.

Check Ins are represented in the Driver App by a green icon and action buttons.

Check Ins and other movements involving a Freight hub facility are easily identifiable in the task list, as they also include a icon.

To complete a Check In:

Tap the Check In button to open the consignment.
Tap Photos->Take Photo to capture photos as required. Tap OK when finished.
Tap Confirm Check In to complete the task.

Deliveries

Delivery tasks are used for consignments being delivered to the end receiver. Like Check Ins, Deliveries are represented by a green icon and green action buttons.

Tap the Deliver button to open the consignment.
Proof of Delivery signature and/or photos are generally required before a delivery task can be marked complete. Tap the Proof of Delivery line to add POD photos.

Record the receiver's name and signature. When the freight has been accepted and POD has been captured, tap Confirm Delivery.

Completing a Run

When all tasks have been actioned, the app provides a prompt to complete the run.

Tap Complete Run.
The Complete Run command can also be accessed via the kebab menu button (3 vertical dots) in the top right corner of the screen.
If other runs are assigned for the day, these can be viewed and started from the Home page.