--- title: System Setup Quick Start Guide description: Understanding Hitrak system settings --- [Skip to content](https://faqs.hitrak.com/quick-start-setup#main-content) [More support](https://faqs.hitrak.com/kb-tickets/new?hsLang=en) [Helpdesk Login](https://helpdesk.hitrak.com/tickets?hsLang=en) [![](https://faqs.hitrak.com/hs-fs/hubfs/Hitrak%20logo-4.png?width=250&height=188&name=Hitrak%20logo-4.png)](https://hitrak.com/) Open main navigation Close main navigation - [More support](https://faqs.hitrak.com/kb-tickets/new) - [Helpdesk Login](https://helpdesk.hitrak.com/tickets) How can we help? - There are no suggestions because the search field is empty. 1. [TMS Knowledge Base](https://faqs.hitrak.com/?hsLang=en) 2. [Getting Started](https://faqs.hitrak.com/getting-started?hsLang=en) # System Setup Quick Start Guide ## Understanding Hitrak system settings In addition to customer Organisations, the setup of other essential items and settings is required to get a Hitrak system up and running. Certain functions are supported directly in the Admin Portal, while others are managed by the Hitrak team.  This article provides an overview of this additional setup, and a reference for what is configurable in the Admin Portal vs what requires assistance from Hitrak. Detailed articles on managing these items are linked in the corresponding sections. In this article: [Vehicles and Drivers](https://faqs.hitrak.com/quick-start-setup#vehicles-drivers) [Run Templates](https://faqs.hitrak.com/quick-start-setup#run-templates) [Dispatch Regions](https://faqs.hitrak.com/quick-start-setup#regions) [Consignment Tags](https://faqs.hitrak.com/quick-start-setup#tags) [Hitrak Supported Setup](https://faqs.hitrak.com/quick-start-setup#hitrak)   --- ### Vehicles and Drivers Before getting started with driver runs, vehicles and drivers must be configured in Hitrak. #### Vehicles Vehicles are managed in the Administration menu. Each vehicle must belong to an Organisation, and include at a minimum: - A Fleet Number, as a unique identifier in Hitrak - Make - Model - Registration - Vehicle Type - Weight and Volume Capacity #### Drivers Drivers are created as Users within an Organisation, in the same way as Admin Portal and Freightmaster users. Each driver receives unique login credentials to access the Driver App on their mobile device. For full details on setting up users, and all app user roles available, see [Managing Users](https://faqs.hitrak.com/users?hsLang=en) and [Understanding User Roles](https://faqs.hitrak.com/user-roles?hsLang=en). [Back to top of section](https://faqs.hitrak.com/quick-start-setup#vehicles-drivers)⬆️ [Back to top of article](https://faqs.hitrak.com/quick-start-setup#top)🔝   --- ### Run Templates Run templates help to streamline Dispatch operations, by matching consignments to run routes. A template defines the delivery area, start and end Freight hubs, and other optional default settings for a regular Driver run. ![](https://faqs.hitrak.com/hs-fs/hubfs/image-png-Oct-30-2024-08-01-03-3963-PM.png?width=688&height=339&name=image-png-Oct-30-2024-08-01-03-3963-PM.png) From the Hitrak Dispatch Board, Driver runs can be created using these templates, with the appropriate consignments automatically allocated. Run templates are managed in the Admin Portal **Delivery Runs** menu. For full details on working with Run templates, see [Managing Run Templates](https://faqs.hitrak.com/run-templates?hsLang=en). [Back to top of section](https://faqs.hitrak.com/quick-start-setup#run-templates)⬆️ [Back to top of article](https://faqs.hitrak.com/quick-start-setup#top)🔝 --- ### Dispatch Regions Dispatch Regions help businesses operating within multiple regions to organise consignments and run information into distinct **Dispatch Groups**. This allows Branch managers and dispatchers to focus on only the information relevant to them, when using the **Dispatch Board**, **Delivery Runs**, **Run Templates** and Consignment **Search** pages. Users can create and edit Dispatch Groups directly in the Admin Portal, via the Administration menu **Dispatch Regions** page. .![](https://faqs.hitrak.com/hs-fs/hubfs/image-png-Oct-08-2024-12-44-01-7338-AM.png?width=450&height=113&name=image-png-Oct-08-2024-12-44-01-7338-AM.png) ![](https://faqs.hitrak.com/hs-fs/hubfs/image-png-Oct-08-2024-12-47-26-9346-AM.png?width=688&height=251&name=image-png-Oct-08-2024-12-47-26-9346-AM.png) The target number of days for delivery between regions must be provided to Hitrak, to enable consignment DIFOT calculations. Once in the system, the **Region Delivery Times** tab in the Dispatch Regions page provides a reference for these configured timeframes. [Back to top of section](https://faqs.hitrak.com/quick-start-setup#regions)⬆️ [Back to top of article](https://faqs.hitrak.com/quick-start-setup#top)🔝 --- ### Consignment Tags Tags are a useful tool for categorising and visually identifying consignments which meet certain criteria. These are visible on consignment pages and lists, and can be used as a search filter in several pages across the system. **System Tags** are configured by Hitrak, triggered by certain events and automatically applied by the system.  **Custom Tags** can be set up and added to consignments manually, to support operational workflows.  All tags have an optional setting to define whether they are visible to customers. Tags are  managed in the **Administration** menu-\>**Tags** page. ![](https://faqs.hitrak.com/hs-fs/hubfs/image-png-Oct-06-2024-10-44-55-1684-PM.png?width=688&height=288&name=image-png-Oct-06-2024-10-44-55-1684-PM.png) For full details on working with Tags, see [System Setup-\>Tags](https://faqs.hitrak.com/system-setup?hsLang=en#tags). [Back to top of section](https://faqs.hitrak.com/quick-start-setup#tags)⬆️ [Back to top of article](https://faqs.hitrak.com/system-setup?hsLang=en#top)🔝 --- ### Hitrak Supported Settings Configuration of the below items requires support from the Hitrak team.  [Get in touch](https://helpdesk.hitrak.com/?hsLang=en) with any questions or change requests. | **Item** | **Details** | | --- | --- | | **Service Types** | All Service Types applicable to the operation and customers. Once set up, these Service Types can be enabled/disabled for each customer in their Organisation page. | | **Freight Item Types** | All Freight Item Types which may apply to consignments. Once set up, these items can be enabled/disabled for each customer in their Organisation page. | | **Templates** | SMS and Email templates for system-generated and/or manual communications, and Customer Satisfaction Surveys to gather feedback on your delivery service. | | **Delivery Event Options** | **Exceptions** and **Notes** record events impacting consignments and runs. Hitrak provides a default list of Event titles, but these can be customised based on business requirements. | | **Hireage and Export** | These features require Development team support to enable. | | **Gateway Access** | API Keys are generated and provided by Hitrak support. | | **Default Service Type Settings** | Service Type settings cover key functional areas such as integration, consignment POD requirements and automatic pricing. These can be tailored to each customer in the Organisation **Settings** tab, but system defaults are configured by Hitrak. | | **Invoicing Model** | Hitrak offers 3 models for managing customer invoicing. The chosen model is assigned by Hitrak during inital setup. |   [Back to top of section](https://faqs.hitrak.com/quick-start-setup#hitrak)⬆️ [Back to top of article](https://faqs.hitrak.com/quick-start-setup#top)🔝 - [Getting Started](https://faqs.hitrak.com/getting-started?hsLang=en) - [Driver App Knowledge Base](https://faqs.hitrak.com/driver-app-knowledge-base?hsLang=en) - [Freightmaster Knowledge Base](https://faqs.hitrak.com/freightmaster-knowledge-base?hsLang=en) [![Hitrak logo-Mar-13-2025-08-02-21-9011-PM](https://faqs.hitrak.com/hs-fs/hubfs/Hitrak%20logo-Mar-13-2025-08-02-21-9011-PM.png?width=250&height=50&name=Hitrak%20logo-Mar-13-2025-08-02-21-9011-PM.png "Hitrak logo-Mar-13-2025-08-02-21-9011-PM")](https://hitrak.com) 18 Anzac Street, Takapuna 0622, Auckland [mailto:support@hitrak.com](mailto:support@hitrak.com) Copyright © 2025, Hitrak